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Business Solutions Team

Becky Pollard, Business Solutions PresidentBecky Pollard, President

Becky Pollard is the President and a licensed Consultant and Benefits Specialist, whose insight and leadership has made Business Solutions the premiere employee benefits company and one of the only companies that assigns service representatives to every client.

Becky’s insurance background began in 1969 as a claims processor for General Electric. In 1979 she became a practice manager with a local medical practice and moved on in 1984 as a marketing and service representative for Trigon Blue Cross Blue Shield. As a result of starting her own consulting and brokerage firm in 1989, Becky has worked with the nation’s largest insurance carriers and has been instrumental in developing solutions to employers’ most difficult and stressful problems.

Becky has served as membership chair for Executive Women International and sits on the Board of Directors for Bethany Hall and Girls Rock Roanoke. Becky is a past Board Member of the Salem Roanoke-County Chamber and a past member of the Salem Rotary Club. Becky is also an active member of the National Association of Health Underwriters.

Drew Pollard, Vice President

Drew Pollard, Business Solutions Benefits Specialist

Drew is a graduate of Radford University with a major in Business Administration and Marketing. He has served as an Account Manager for our clients and hold a license not only in Life & Health, but also Property & Casualty. Drew specializes in group health benefits, individual health insurance,  property & casualty,  and has well over 15 years experience in customer service & account management.

Drew is an active member in the Salem-Roanoke County Chamber of Commerce Foundation Board, Roanoke Regional Chamber, National Association of Health Underwriters, and the Roanoke Blacksburg Technology Council.

Lila Dickerson, Business Solutions ConsultantLila Dickerson, Consultant

Lila Dickerson is a licensed broker and consultant who began her professional career as an educator in a vocational high school. Her background includes business administration for a local benefit consulting firm and then employee training and benefits administration for a large Roanoke employer. She has been working in her current broker/consultant role for 18 years. Lila uses all of her past experiences and expertise to help her clients.

Lila is a member of the National Association of Health Underwriters and has served on the local and state boards. She is Past President and current member of the Glenvar Rotary Club and currently President of the Voice of the Blue Ridge. She also serves as an Ambassador and volunteer for Goodwill Industries of the Valleys.

Becky Radford, Business Solutions Benefits and Human Resources SpecialistBecky Leffell, PHR, Benefits & Human Resource Specialist

Becky Leffell is a licensed Benefits Specialist who works with large and small employers and individuals to create benefits packages that attract and retain valuable employees.

Becky held the position of Office Manager and Practice Administrator for Jefferson Surgical Clinic for nearly 30 years and handled all patient accounts, billing, budgets, accounts payable, employee benefit and employee management. With this background, Becky has extensive experience in developing, managing and maintaining well-rounded benefits packages that fit the employers’ bottom line; and she has the hands-on expertise to provide service to the employer that makes the benefits packages work effectively and efficiently.

Becky is also a member of Executive Women International and the National Association of Health Underwriters.

Phoebe McAnallen, Business Solutions Senior Accounts ManagerPhoebe McAnallen, Senior Accounts Manager

Phoebe McAnallen joined our staff as Service Consultant. A licensed service consultant, she wanted to return to her hometown of Salem to work with people on a more personal level. She brought home plenty of experience.

Phoebe spent 30 years in Atlanta, Georgia as a hardware and software industry professional — directing teams of consultants and managing accounts and projects for large corporations. She has extensive customer service experience working with clients all over the world with a focus on problem resolution and customer satisfaction.

Contact Phoebe if you require assistance with your benefit or claims questions.

Robyn Thompson, Account Manager at Business Solutions in Salem, VARobyn Thompson, Account Manager

Robyn Thompson is a licensed Benefits Specialist and Account Manager.  She also holds an undergraduate degree in Business Management.  Her background in the Employee Benefits arena started out as a large group self funding underwriter for Great West Life. She then transitioned to Account Management and Sales for both the carrier and broker side of the business.

By working on both sides of the business, this has provided a wealth of knowledge and given her the competitive edge and insight of knowing both sides of the Employee Benefits industry. Robyn has managed a block of business and worked with client groups ranging from 2 to 3000 employees.  She specializes in self funding arrangements, financial analysis, and problem resolution.

Lori Hurt, Benefits SpecialistLori Hurt, Benefits Specialist

Lori Hurt is a licensed Benefits Specialist with Business Solutions. Her background in Medical Practice Management and her multi faceted work experience with John Deere Health Care has provided her with a depth of knowledge and insight to the current insurance markets and employee benefit products, the entire claims process; as well as, how the insurance company develops and maintains it’s provider network.

Lori began her career in 1989 as the Office Manager for a brand new single doctor family practice near Smith Mountain Lake. The practice soon grew to two doctors and a brand new building. In 1996 she moved on to leading the Customer Service department for the Roanoke Regional office of John Deere Health Care. During her tenure with John Deere she also managed the Provider Relations department and was the Small Group Representative for the Marketing Department where her career as a Benefits Specialist began.

Lori has been working as an independent Benefits Specialist since 2000 and fondly looks back across her past experiences and refers to herself as having a “well rounded education” when it comes to insurance and employee benefits. This education proves to be an extremely valuable asset to her clients. Lori is a member of the Roanoke Regional Chamber of Commerce.

Tracy Hale, PHR, SHRM-CP, Benefits & Human Resource Specialist thale-016_WEB-175x218

Tracy joined Business Solutions in February of 2016. Tracy Hale is a 2002 graduate of Emory & Henry College holding a Bachelors degree in Communications. Tracy previously served at Virginia Lutheran Homes since July of 2006 as the Director of Human Resources, and has nearly 15 years of Human Resources experience. Prior to joining VLH, Tracy served as a Corporate & Retail Recruiter for SunTrust Bank, overseeing territories throughout SW Virginia and West Virginia. Tracy has served in multiple capacities on the Board for the Roanoke Valley Society for Human Resource Management, including President, and currently as the Marketing Chair. She serves as a member of the Salem-Roanoke Chamber of Commerce Foundation Board and as a co-chair for the Jill’s Buddy Camp Golf Tournament, raising funds to help partner high school students with children that are developmentally delayed.

While serving as the Director of Human Resources at Virginia Lutheran Homes, Tracy specialized in employee engagement, retention, Workers Compensation, legal and regulatory compliance and, as a member of executive leadership, negotiated annual insurance premiums to ensure a manageable employee cost.

David Spangler, Benefits Specialist dspangler-016_WEB-175x218

David Spangler is a licensed Benefits Specialist and Account Manager with a degree in Business Administration. He specializes in large and small group benefits as well as individual health insurance. With over a decade of customer service and sales experience, David has found great success in making customer satisfaction his number one priority. David is an active member of the Salem-Roanoke County Chamber of Commerce as well as the Roanoke Blacksburg Technology Council.



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