Business Solutions, founded in 1999, is an independent brokerage and consulting firm located in Salem, Virginia. We started our business to fill a niche in the employee benefits marketplace. We level the playing field for employers by simplifying the complex world of health care, and delivering the same services to all clients regardless of size.
The costs and complexities of managed care products present challenges to large and small employers. Business Solutions’ mission is to assist employers and at the same time keep our educational and service standards up to speed in this fast paced and ever-changing business.
At Business Solutions, it’s not enough to call ourselves an insurance broker or human resources consultant. We are friends, counselors, confidants, crusaders and experts in our fields.
Our team can also be defined as:
We have multiple touch-points with our clients throughout the year to make sure they and their employees are taken care of. We can provide proactive solutions as each business and their needs grow.
When it comes to the knowledge, products and services that we deliver, we set the bar high. Through our detailed research, deep client relationships and connection to the community, we are able to go beyond our solutions and become true partners.
Hands On Approach
Our philosophy has always been to approach things a bit differently than our competitors. From the very beginning, we set out to be everything that the big, out-of-town brokerage firms are not. No matter the size of your company, we look at your specific needs from every angle to find the best benefits packages available. We handle every problem and every phone call personally. And we do it all right here in southwest Virginia.
Becky’s insurance background began in 1969 as a claims processor for General Electric. In 1979 she became a practice manager with a local medical practice and moved on in 1984 as a marketing and service representative for Trigon Blue Cross Blue Shield. As a result of starting her own consulting and brokerage firm in 1989, Becky has worked with the nation’s largest insurance carriers and has been instrumental in developing solutions to employers’ most difficult and stressful problems.
Becky takes an active role in the community having served on the Board of Directors for Family Services of the Roanoke Valley, Salem-Roanoke County Chamber, Roanoke Symphony Orchestra, Mill Mountain Theatre, Bethany Hall, and Girls Rock Roanoke. She is a past member of The Salem Rotary Club and is an active member of National Association of Health Underwriters.
Phoebe McAnallen joined our staff as licensed benefits specialist with an extensive service background. She wanted to return to her hometown of Salem to work with people on a more personal level and she brought home plenty of experience.
Phoebe spent 30 years in Atlanta, Georgia as a hardware and software industry professional — implementing new projects, directing teams of consultants and managing accounts for large corporations in the US and abroad. Her customer service experience is with large and small clients with a focus on problem resolution and customer satisfaction.
As a Medicare consultant Phoebe has extensive knowledge in senior products including Medicare Supplements and prescription drug plans. She can expertly guide you through the retiree maze of Medicare.
Contact Phoebe if you require assistance with your benefits or claims questions.
Lori began her career in 1989 as the Office Manager for a new, single doctor family practice near Smith Mountain Lake. The practice soon grew to two doctors and then expanded into a new building. In 1996 she moved on to the lead position in the Customer Service department for the Roanoke Regional office of John Deere Health Care. During her tenure with John Deere she also managed the local Provider Relations department and was the Small Group Representative for the Marketing Department where her career as a Benefits Specialist began.
Lori has been working as an independent Benefits Specialist since 2000 and fondly looks back across her past experiences as having provided her with a “well rounded education” when it comes to insurance and employee benefits. This education has proved to be an extremely valuable asset to her clients, but more importantly she enjoys working with her clients to service their needs and in developing a one on one relationships with them.
Lori is a member of the National Association of Health Underwriters. She enjoys volunteering and serving in her church has filled many leadership roles there, including Worship Team Chairperson and Pastor Search Committee Chairperson.
Drew is an active member in the National Association of Health Underwriters, Virginia Association of Health Underwriters, Salem-Roanoke County Chamber of Commerce Foundation Board, Roanoke Regional Chamber of Commerce, and the Roanoke-Blacksburg Technology Council.
A native to Roanoke, Virginia, Sabrina “Bri” Pierson relocated to Atlanta in the mid-90’s and began her employee benefits career on the carrier side with Great West Life and Annuity. She quickly recognized her passion for the employee benefits industry and her desire to provide exceptional client service to employees and employers alike with regard to their employee benefit needs.
As an Account Manager with Business Solutions, Inc., Bri continues her tradition of earning the trust and respect of her colleagues and clients alike with her genuine and personable approach to problem solving and service. Having had worked on the carrier side, Bri brings that perspective to our clients and helpfulness in maneuvering the intricacies of the carrier world. Bri assists our clients with their advocacy, communication, billing, renewal and service needs.
In her spare time, Bri enjoys being outside on walking / hiking trails, reading, traveling and writing poetry. Her passion for people comes through as she supports organizations on behalf of the homeless, food and clothing drives and delivering meals and groceries to the elderly.
By working on both sides of the business, this has provided a wealth of knowledge and given her the competitive edge and insight of knowing both sides of the Employee Benefits industry. Robyn has managed a block of business and worked with client groups ranging from 2 to 3000 employees. She specializes in self funding arrangements, financial analysis, and problem resolution.
While serving as the Director of Human Resources at Virginia Lutheran Homes, Tracy specialized in employee engagement, retention, Workers Compensation, legal and regulatory compliance and, as a member of executive leadership, negotiated annual insurance premiums to ensure a manageable employee cost.
303 E. Burwell St. Salem, VA 24153